Email confirmation problem

Bmbr7 · 05-28-2009, 04:13 PM

Hello,

I purchased a copy of Sherlock Holmes Vs. Jack the Ripper Tuesday morning, and despite several attempts and a few emails sent to technical support I still can't get my email confirmation that holds the game's serial number. This morning I received an email from the Adventure Shop tech support stating that another email confirmation had been sent to my account, but I haven't received one. It's really an odd situation since I've received other emails from the Adventure Shop, like my account activation and tech support replies. I just can't seem to get that confirmation receipt. It's not a spam filter issue either since I've already turned it off. Can anyone here give me a hand?

PS: Some tech support in a North American timezone would be really helpful

Thanks!

Damon · 05-29-2009, 01:53 AM

Hi,

If you send me your email address, I can try to send it to you in a different way.
I need the address that you used to purchase the game.

Damon

Bmbr7 · 06-04-2009, 08:24 AM

Hi Damon,

I received the confirmation email this morning. Thanks again for all your help!

Damon · 06-04-2009, 09:16 AM

Excellent.

scarletwilder · 07-02-2009, 09:53 AM

Hi I have the same problem as above, I dont seem to be able to recieve a serial code for a game I purchased from the adventure shop

Any help would be greatly appreciated...

Best regards

Damon · 07-03-2009, 12:41 AM

Hello,

The purchase email is not necessary to start to download the game, and to receive the activation key.
If you log to your account on the adventure shop, you will see all the games you purchased to date, the download links for each game and the ACTIVATION key.

From the main panel, you can also resend to your email address the purcahse email as a back-up.

Please confirm that you find that activation key in your account?

Damon

05-28-2009, 04:13 PM	#1
Bmbr7 Junior Member Last Online: 08-20-2009 03:58 PM Join Date: May 2009 Location: British Columbia, Canada Posts: 2	Email confirmation problem Hello, I purchased a copy of Sherlock Holmes Vs. Jack the Ripper Tuesday morning, and despite several attempts and a few emails sent to technical support I still can't get my email confirmation that holds the game's serial number. This morning I received an email from the Adventure Shop tech support stating that another email confirmation had been sent to my account, but I haven't received one. It's really an odd situation since I've received other emails from the Adventure Shop, like my account activation and tech support replies. I just can't seem to get that confirmation receipt. It's not a spam filter issue either since I've already turned it off. Can anyone here give me a hand? PS: Some tech support in a North American timezone would be really helpful Thanks!

07-02-2009, 09:53 AM	#5
scarletwilder Junior Member Last Online: 07-02-2009 10:18 AM Join Date: Jul 2009 Posts: 1	No confirmation email Hi I have the same problem as above, I dont seem to be able to recieve a serial code for a game I purchased from the adventure shop Any help would be greatly appreciated... Best regards

05-29-2009, 01:53 AM	#2
Damon Adventure Shop Last Online: 05-05-2012 08:09 AM Join Date: Oct 2007 Posts: 239	Hi, If you send me your email address, I can try to send it to you in a different way. I need the address that you used to purchase the game. Damon

06-04-2009, 08:24 AM	#3
Bmbr7 Junior Member Last Online: 08-20-2009 03:58 PM Join Date: May 2009 Location: British Columbia, Canada Posts: 2	Hi Damon, I received the confirmation email this morning. Thanks again for all your help!

06-04-2009, 09:16 AM	#4
Damon Adventure Shop Last Online: 05-05-2012 08:09 AM Join Date: Oct 2007 Posts: 239	Excellent.

07-03-2009, 12:41 AM	#6
Damon Adventure Shop Last Online: 05-05-2012 08:09 AM Join Date: Oct 2007 Posts: 239	Hello, The purchase email is not necessary to start to download the game, and to receive the activation key. If you log to your account on the adventure shop, you will see all the games you purchased to date, the download links for each game and the ACTIVATION key. From the main panel, you can also resend to your email address the purcahse email as a back-up. Please confirm that you find that activation key in your account? Damon