No activation code received for Lost Souls

kcoulter · 12-04-2009, 09:29 PM

I just purchased and downloaded Dark Fall: Lost Souls, and the confirmation email says I can find my activation code either in the mail or on my account page. But it's in neither place, so I can't play the game I just paid for. Could someone from the Adventure Shop please let me know where to find my activation code so I don't have to do a chargeback? Thanks--Kristi

Damon · 12-05-2009, 05:16 AM

Hello,

All my apologies for the delay in receiving the activation key.
Can I invite you to log to your account at Adventure Shop. On your account you can review all the games purchased, redownload the games, but also resend the purchase email which contains the activation key.
If you can not resend the purchase email, I'll do it manually for you.

All my apologies.

Damon

kcoulter · 12-05-2009, 09:31 AM

Hi Damon--thanks for your reply. The activation code arrived this morning in a separate email (it said it was sent separately for security reasons) so I think I'm good to go now. The team may want to reword the initial confirmation email to avoid confusion, since it suggests the activation code is immediately available.

Regards,

Kristi

Damon · 12-07-2009, 10:42 AM

Hi Kristi,

You are totaly right. We need to reword the initial confirmation email.
It sometimes happens that it is slightly delayed for security reasons.

For unexplained reasons, it has been terribly long that WE.

All our apologies.

Damon

12-04-2009, 09:29 PM	#1
kcoulter Junior Member Last Online: 12-05-2009 09:32 AM Join Date: Jul 2007 Posts: 3	No activation code received for Lost Souls I just purchased and downloaded Dark Fall: Lost Souls, and the confirmation email says I can find my activation code either in the mail or on my account page. But it's in neither place, so I can't play the game I just paid for. Could someone from the Adventure Shop please let me know where to find my activation code so I don't have to do a chargeback? Thanks--Kristi

12-05-2009, 05:16 AM	#2
Damon Adventure Shop Last Online: 05-05-2012 08:09 AM Join Date: Oct 2007 Posts: 239	Hello, All my apologies for the delay in receiving the activation key. Can I invite you to log to your account at Adventure Shop. On your account you can review all the games purchased, redownload the games, but also resend the purchase email which contains the activation key. If you can not resend the purchase email, I'll do it manually for you. All my apologies. Damon

12-05-2009, 09:31 AM	#3
kcoulter Junior Member Last Online: 12-05-2009 09:32 AM Join Date: Jul 2007 Posts: 3	Hi Damon--thanks for your reply. The activation code arrived this morning in a separate email (it said it was sent separately for security reasons) so I think I'm good to go now. The team may want to reword the initial confirmation email to avoid confusion, since it suggests the activation code is immediately available. Regards, Kristi

12-07-2009, 10:42 AM	#4
Damon Adventure Shop Last Online: 05-05-2012 08:09 AM Join Date: Oct 2007 Posts: 239	Hi Kristi, You are totaly right. We need to reword the initial confirmation email. It sometimes happens that it is slightly delayed for security reasons. For unexplained reasons, it has been terribly long that WE. All our apologies. Damon