Warning:adventure shop pay issues

gnashif · 06-12-2010, 12:57 PM

Yesterday, I purchased three games for the first time from Adventure Shop, I ran my Debit Card, but it said Unknown error please try again... I had a gut feeling that I should check my online bank account first, and sure enough, the payment was taken immediately out of my bank account.

I have recieved no games from them, and have not heard back from anybody, after sending in a form. I did get an auto response ticket back, and on their help screen it did say they are there seven days a week.

All I want are the games I purchased. It is a darn good thing that I did not try again, otherwise I would have several more charges and it would have been a financial disaster.... I like many of you live paycheck to paycheck and gaming is my major form of entertainment, and I budget for it as well....

So gamers you have been warned...be careful when purchasing anything from Adventure Games.... hopefully I can either get the games or my money back.

---gnashif

Catnip · 06-14-2010, 03:14 AM

Thank you for the info. I will keep a watch on the charges they make.
ETA: They have had my money for a couple of days, and yet I only have one out of two games working. I guess I'm happy I at least have my activation codes. I hope they reply to you soon.

Damon · 06-14-2010, 04:06 AM

Hello gnashif,

We sincerely apologize if you encountered issues in the delivery of your games.
This has been a very intense weekend and the servers may have been overloaded for a while.

Could you please check if you have received the emails with the download links and the activation key.

You can also log on the Adventure Shop using the login and password you have created and access your customer account. From your account you can access all the games you have purchased, including the download links and the activation keys.

If you can not find the game sin your account, or you still have not received the confirmation emails, I will ask you to send me in via PM the email address used for complete your purchase.

We will of course will do our best to satisfy you, and once again we apologize for the issue your encountered.

Damon

Damon · 06-14-2010, 04:08 AM

Hello Catnip,

As for your issue, I will ask you to log on the adventure shop and to check your account.
You should see the games you have purchased.

If you have the same issues, please send me a PM, and I'll take care of it.

Damon

Damon · 06-14-2010, 05:57 AM

Hi Catnip, Hi gnashif,

I would like to confirm you that TAGES online activation servers are LIVE and FULLY FUNCTIONAL.

You can now fan fun with your downloaded games.
We apologize for this issue.

Damon

geezing · 06-14-2010, 06:40 AM

Hello,
I had same problem yesterday 6/13/10 trying to purchase one game. Got this message

Error: Unknown error, please try again or contact support

I didn't give up and continued trying 5 times. Went into my account and the game was not listed for 6/13, but after calling my banking-by-phone I found that I had been charged 5 x for the game. I contacted support and was assigned a number. When can I expect a reply and refund for a game I don't have? I'm truly afraid to try buying that game again from Adventure Shop.

Damon · 06-14-2010, 06:46 AM

Hi geezing,

I am sorry for this inconvenience.

Can you send me your email address by PM, I will check in our database.

You will be of course refunded, you should not be worried even if it usually takes a couple of days.

Damon

geezing · 06-14-2010, 07:17 AM

Hi Damon
I've sent you an e-mail as sending PMs isn't allowed until I "get a few more messages under my belt."
Thank you for you quick response to my original post.

Damon · 06-14-2010, 07:57 AM

I answered you ;-)

gnashif · 06-14-2010, 04:01 PM

Damon, not sure where to send the email, however the same as above, no games were put into my account but I was charged for 3 games taken out of my bank account, no games to speak of... I sent you an email would not allow a PM...

I sent a message into support 3 days ago and have not heard anything, I just got off work, and got home, and checked this, sent an email to yout....Thanks

gnashif

Damon · 06-14-2010, 11:57 PM

Hi,

You have to send your emails to: support.adventureshop@gamesplanet.com

Thanks

06-12-2010, 12:57 PM	#1
gnashif Junior Member Last Online: 11-17-2010 11:14 AM Join Date: Jun 2010 Posts: 3	Warning:adventure shop pay issues Yesterday, I purchased three games for the first time from Adventure Shop, I ran my Debit Card, but it said Unknown error please try again... I had a gut feeling that I should check my online bank account first, and sure enough, the payment was taken immediately out of my bank account. I have recieved no games from them, and have not heard back from anybody, after sending in a form. I did get an auto response ticket back, and on their help screen it did say they are there seven days a week. All I want are the games I purchased. It is a darn good thing that I did not try again, otherwise I would have several more charges and it would have been a financial disaster.... I like many of you live paycheck to paycheck and gaming is my major form of entertainment, and I budget for it as well.... So gamers you have been warned...be careful when purchasing anything from Adventure Games.... hopefully I can either get the games or my money back. ---gnashif

06-14-2010, 03:14 AM	#2
Catnip Senior Member Last Online: 06-15-2010 12:02 AM Join Date: Mar 2005 Location: U.S. Posts: 133	Thank you for the info. I will keep a watch on the charges they make. ETA: They have had my money for a couple of days, and yet I only have one out of two games working. I guess I'm happy I at least have my activation codes. I hope they reply to you soon. __________________ "Opinion is a flitting thing, but TRUTH outlasts the sun-- If then we cannot own them both, possess the oldest one." ~~Emily Dickinson Last edited by Catnip; 06-14-2010 at 03:15 AM.. Reason: Adding

06-14-2010, 06:40 AM	#6
geezing Junior Member Last Online: 06-14-2010 07:54 AM Join Date: Jun 2010 Posts: 2	Game Charged 5x Hello, I had same problem yesterday 6/13/10 trying to purchase one game. Got this message Error: Unknown error, please try again or contact support I didn't give up and continued trying 5 times. Went into my account and the game was not listed for 6/13, but after calling my banking-by-phone I found that I had been charged 5 x for the game. I contacted support and was assigned a number. When can I expect a reply and refund for a game I don't have? I'm truly afraid to try buying that game again from Adventure Shop.

06-14-2010, 04:01 PM	#10
gnashif Junior Member Last Online: 11-17-2010 11:14 AM Join Date: Jun 2010 Posts: 3	thanks Damon Damon, not sure where to send the email, however the same as above, no games were put into my account but I was charged for 3 games taken out of my bank account, no games to speak of... I sent you an email would not allow a PM... I sent a message into support 3 days ago and have not heard anything, I just got off work, and got home, and checked this, sent an email to yout....Thanks gnashif Last edited by gnashif; 06-14-2010 at 04:12 PM..

06-14-2010, 04:06 AM	#3
Damon Adventure Shop Last Online: 05-05-2012 08:09 AM Join Date: Oct 2007 Posts: 239	Hello gnashif, We sincerely apologize if you encountered issues in the delivery of your games. This has been a very intense weekend and the servers may have been overloaded for a while. Could you please check if you have received the emails with the download links and the activation key. You can also log on the Adventure Shop using the login and password you have created and access your customer account. From your account you can access all the games you have purchased, including the download links and the activation keys. If you can not find the game sin your account, or you still have not received the confirmation emails, I will ask you to send me in via PM the email address used for complete your purchase. We will of course will do our best to satisfy you, and once again we apologize for the issue your encountered. Damon

06-14-2010, 04:08 AM	#4
Damon Adventure Shop Last Online: 05-05-2012 08:09 AM Join Date: Oct 2007 Posts: 239	Hello Catnip, As for your issue, I will ask you to log on the adventure shop and to check your account. You should see the games you have purchased. If you have the same issues, please send me a PM, and I'll take care of it. Damon

06-14-2010, 05:57 AM	#5
Damon Adventure Shop Last Online: 05-05-2012 08:09 AM Join Date: Oct 2007 Posts: 239	Hi Catnip, Hi gnashif, I would like to confirm you that TAGES online activation servers are LIVE and FULLY FUNCTIONAL. You can now fan fun with your downloaded games. We apologize for this issue. Damon

06-14-2010, 06:46 AM	#7
Damon Adventure Shop Last Online: 05-05-2012 08:09 AM Join Date: Oct 2007 Posts: 239	Hi geezing, I am sorry for this inconvenience. Can you send me your email address by PM, I will check in our database. You will be of course refunded, you should not be worried even if it usually takes a couple of days. Damon

06-14-2010, 07:17 AM	#8
geezing Junior Member Last Online: 06-14-2010 07:54 AM Join Date: Jun 2010 Posts: 2	Hi Damon I've sent you an e-mail as sending PMs isn't allowed until I "get a few more messages under my belt." Thank you for you quick response to my original post.

06-14-2010, 07:57 AM	#9
Damon Adventure Shop Last Online: 05-05-2012 08:09 AM Join Date: Oct 2007 Posts: 239	I answered you ;-)

06-14-2010, 11:57 PM	#11
Damon Adventure Shop Last Online: 05-05-2012 08:09 AM Join Date: Oct 2007 Posts: 239	Hi, You have to send your emails to: support.adventureshop@gamesplanet.com Thanks