No activation, or account

Nachtmusick · 11-07-2010, 03:26 PM

I purchased Lost Horizon yesterday after setting up an account. The game downloaded without a hitch, but I didn't get a confirmation e-mail. Today, the website has no idea who I am - I am told there is no such user.

Maybe I mistyped or wrote down the wrong login information, but the transaction and download have both worked.

Any suggestions?

***Jackal*** · 11-09-2010, 07:58 AM

I can point this thread out to the shop guys, but did you already contact them directly through their support mail? That will probably be far faster. It's support.adventureshop@gamesplanet.com.

Damon · 11-14-2010, 01:23 PM

Hi Nachtmusick

Sorry for the delay, I've been sick the last few days.
Send me a PM with the email address used to purchase your game, and I'll resend the confirmation email with the activation code.

Thanks,

11-07-2010, 03:26 PM	#1
Nachtmusick Junior Member Last Online: 12-30-2012 12:16 PM Join Date: Sep 2008 Location: Northern California Posts: 10	No activation, or account I purchased Lost Horizon yesterday after setting up an account. The game downloaded without a hitch, but I didn't get a confirmation e-mail. Today, the website has no idea who I am - I am told there is no such user. Maybe I mistyped or wrote down the wrong login information, but the transaction and download have both worked. Any suggestions?

11-09-2010, 07:58 AM	#2
*Jackal* Hopeful skeptic Last Online: 09-18-2013 05:02 PM Join Date: Sep 2003 Location: Toronto Posts: 7,743	I can point this thread out to the shop guys, but did you already contact them directly through their support mail? That will probably be far faster. It's support.adventureshop@gamesplanet.com.

11-14-2010, 01:23 PM	#3
Damon Adventure Shop Last Online: 05-05-2012 08:09 AM Join Date: Oct 2007 Posts: 239	Hi Nachtmusick Sorry for the delay, I've been sick the last few days. Send me a PM with the email address used to purchase your game, and I'll resend the confirmation email with the activation code. Thanks,