My email has changed but I can't update it

Raif Sevrance · 04-18-2011, 11:13 AM

I recently purchased Black Mirror III but the confirmation email was sent to an old school email I used to open the account but is no longer active. I tried to update my details to the new email address but every time I try it only says "Error". Anyone know how to successfully update your email address? I tried firefox and IE to no avail.

3rdFloor · 04-18-2011, 07:57 PM

I'm currently having the same problem; the email I used to initially register the account cannot be changed. So for the time being, I'm not purchasing any more games from this service.

Raif Sevrance · 04-19-2011, 05:30 AM

I've put in 3 tickets but haven't gotten a response yet. Hopefully they'll get back to me soon. I wish I would have been smart enough to realize that the site was malfunctioning before I spent money on a game.

Damon · 04-20-2011, 12:59 AM

Hello,

I will try to get an answer from our tech support on this issue as it has been reported to us on seperate note.

Please send me your details by PM so I can take care of it.

Thanks,

Damon

Raif Sevrance · 04-20-2011, 03:54 AM

Quote:

Originally Posted by Damon

Hello,

I will try to get an answer from our tech support on this issue as it has been reported to us on seperate note.

Please send me your details by PM so I can take care of it.

Thanks,

Damon

Was able to send in a PM.

Thanks!

Raif Sevrance · 04-21-2011, 02:26 PM

E: Hey! This post gave me enough posts to PM! Yay!

Damon · 04-21-2011, 11:10 PM

I will ask technical support to get back to you personally, and to make things happen !!!!

Raif Sevrance · 04-22-2011, 04:14 AM

Quote:

Originally Posted by Damon

I will ask technical support to get back to you personally, and to make things happen !!!!

You are awesome Damon. All is well with the world once again.

Thank you!

Damon · 04-27-2011, 08:40 AM

I am glad to hear that everything is running smooth for you now !

Damon

Guildenstern · 10-04-2011, 02:00 PM

I have essentially the same problem as the opening poster. I need to change my email because the one I used to register is now invalid, but when I try to do this I get the error message "The old password you have entered is incorrect." even if I enter the same password that I've successfully used to login. Does anyone know if it is currently possible to change your email?

04-18-2011, 11:13 AM	#1
Raif Sevrance Junior Member Last Online: 04-28-2011 07:12 PM Join Date: Apr 2011 Posts: 6	My email has changed but I can't update it I recently purchased Black Mirror III but the confirmation email was sent to an old school email I used to open the account but is no longer active. I tried to update my details to the new email address but every time I try it only says "Error". Anyone know how to successfully update your email address? I tried firefox and IE to no avail.

04-21-2011, 02:26 PM	#6
Raif Sevrance Junior Member Last Online: 04-28-2011 07:12 PM Join Date: Apr 2011 Posts: 6	E: Hey! This post gave me enough posts to PM! Yay! Last edited by Raif Sevrance; 04-22-2011 at 03:53 AM..

04-18-2011, 07:57 PM	#2
3rdFloor Senior Member Last Online: 07-13-2011 05:04 AM Join Date: Jul 2009 Location: Montréal Posts: 290	I'm currently having the same problem; the email I used to initially register the account cannot be changed. So for the time being, I'm not purchasing any more games from this service.

04-19-2011, 05:30 AM	#3
Raif Sevrance Junior Member Last Online: 04-28-2011 07:12 PM Join Date: Apr 2011 Posts: 6	I've put in 3 tickets but haven't gotten a response yet. Hopefully they'll get back to me soon. I wish I would have been smart enough to realize that the site was malfunctioning before I spent money on a game.

04-20-2011, 12:59 AM	#4
Damon Adventure Shop Last Online: 05-05-2012 08:09 AM Join Date: Oct 2007 Posts: 239	Hello, I will try to get an answer from our tech support on this issue as it has been reported to us on seperate note. Please send me your details by PM so I can take care of it. Thanks, Damon

04-21-2011, 11:10 PM	#7
Damon Adventure Shop Last Online: 05-05-2012 08:09 AM Join Date: Oct 2007 Posts: 239	I will ask technical support to get back to you personally, and to make things happen !!!!

04-27-2011, 08:40 AM	#9
Damon Adventure Shop Last Online: 05-05-2012 08:09 AM Join Date: Oct 2007 Posts: 239	I am glad to hear that everything is running smooth for you now ! Damon

10-04-2011, 02:00 PM	#10
Guildenstern Junior Member Last Online: 03-15-2012 02:47 PM Join Date: Oct 2011 Posts: 8	I have essentially the same problem as the opening poster. I need to change my email because the one I used to register is now invalid, but when I try to do this I get the error message "The old password you have entered is incorrect." even if I enter the same password that I've successfully used to login. Does anyone know if it is currently possible to change your email?